Moneylender registered in the Republic of Singapore License No. 149/2022
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U-Credit Privacy Policy
Effective Date: September 30, 2025
Introduction
The purpose of this Privacy Policy (“Policy”) is to reaffirm our commitment to protecting your personal data when you use the U-Credit website and mobile application (together, the “Platform”).
This Policy, along with our Terms and Conditions, forms a binding agreement between you and U-Credit. Unless otherwise defined here, all capitalized terms have the same meaning as in the Terms and Conditions.
As part of providing secure access to our Platform and financial services, U-Credit collects and processes personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.
“Personal data” refers to any information that identifies you, or could reasonably be used to identify you. This may include information you provide to us directly, as well as information collected automatically when you use our Platform.
We only collect data that is relevant, adequate, and limited to what is necessary for delivering our services. We will never request sensitive personal information such as racial or ethnic origin, religious beliefs, or political opinions.
By accessing our Platform or registering for our services, you acknowledge and agree to the collection, use, and handling of your personal data as described in this Policy. If you do not accept these terms, we kindly ask that you refrain from using the Platform or our services.
Information We Collect
To provide you with secure and reliable financial services, U-Credit collects certain types of personal data. This includes information you give us directly, data we collect automatically when you use our Platform, and information we may receive from trusted third parties.
Types of Data We Collect:
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Identity & Contact Details – full name, NRIC/FIN number, phone number, email address, residential or mailing address.
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Employment & Financial Data – income details, employment status, bank account information, credit history, supporting documents (e.g., payslips, CPF contribution, credit reports).
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Loan Application Data – information you provide in loan applications, repayment records, and account activity.
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Technical & Device Data – IP address, browser type, device ID, operating system, and session activity collected when you browse our website or use our app.
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Cookies & Tracking Data – data collected through cookies or similar technologies to improve user experience and security (see “Cookies & Tracking” for details).
Why We Collect This Data:
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1.
To verify your identity and process your loan applications.
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2.
To comply with regulatory and legal requirements.
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3.
To improve our services and personalize your experience.
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4.
To ensure secure access and prevent fraud.
How We Use Your Information
We use the personal data we collect to deliver our services securely, comply with legal requirements, and improve your overall experience with U-Credit.
1.1 Processing Loan Applications
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Verify your identity and eligibility.
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Assess creditworthiness and review supporting documents.
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Approve, manage, and process loan applications.
1.2 Managing Your Account
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Maintain accurate records of your account and transactions.
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Provide you with access to your loan status, repayment details, and other services.
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end service-related notifications and reminders.
1.3 Compliance & Security
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Fulfil regulatory and legal obligations under Singapore law.
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Monitor and prevent fraudulent or unauthorized activities.
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Protect the integrity and security of our Platform.
1.4 Service Improvement
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Analyze usage patterns to enhance website and app performance.
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Personalize your experience and recommend relevant services.
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Test, troubleshoot, and improve our offerings.
Data Sharing & Disclosure
U-Credit may share your personal data with trusted third parties, but only when it is necessary to deliver our services or comply with legal obligations. This may include service providers who support our operations, such as payment processors, cloud hosting, or IT support, as well as credit bureaus and financial partners who assist in assessing loan applications and managing risks.
We may also disclose your information to regulatory authorities or law enforcement if required by law. U-Credit takes all reasonable steps to ensure that your data remains protected whenever it is shared, and we will never sell your personal information to third parties.
Data Retention
U-Credit keeps your personal data only for as long as it is needed to fulfil the purposes outlined in this Policy or as required by law. Once the retention period has ended, we will ensure your data is securely deleted or anonymized.
In practice:
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We retain data for as long as you maintain an active account or loan with us.
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Certain records may be kept longer to comply with regulatory or legal obligations.
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When no longer needed, data is removed using secure deletion methods.
Your Rights
At U-Credit, we believe you should have full control over your personal data. In line with the Personal Data Protection Act (PDPA) and other applicable laws, you are entitled to exercise the following rights:
In practice:
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Access & Correction – request a copy of your data or update inaccurate details.
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Data Portability & Deletion – ask us to transfer or permanently delete your data, where applicable.
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Withdraw Consent – stop non-essential processing, such as marketing communications, at any time.
Cookies & Tracking
To give you a smoother and more personalized experience, U-Credit uses cookies and similar tracking technologies when you access our website or mobile app. These tools help us understand how you use our Platform and allow us to keep it secure and reliable.
How we use cookies:
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Analytics – to track usage trends and improve performance.
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Personalization – to remember your preferences and tailor content.
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Security – to detect suspicious activity and protect your account.
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You can manage or disable cookies in your browser settings at any time. Please note that some features of the Platform may not function properly without them.
Data Security
U-Credit takes the protection of your personal data seriously. We implement strict security measures, including encryption, firewalls, and restricted access, to safeguard your information against unauthorized access, loss, or misuse.
Our systems are regularly monitored and updated to ensure compliance with industry standards and regulatory requirements. In the unlikely event of a data breach, we will take immediate action and notify affected users in accordance with applicable laws.
Children’s Privacy
U-Credit’s services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided information without parental or guardian consent, we will take immediate steps to delete such data.
Parents or guardians who believe their child has shared personal information with us should contact us directly so we can take the necessary action.
Policy Updates
U-Credit may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be published on this page with the revised effective date clearly stated. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way U-Credit handles your personal data, please reach out to us. Our team is here to assist you.
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